Description

Salesforce texting, also known as SMS for Salesforce, allows businesses to communicate directly with customers and prospects via text message within the Salesforce platform. This integration enables personalized, timely interactions, such as appointment reminders, promotional offers, and order updates. By centralizing communication within Salesforce, businesses can track conversations, automate responses, and gain valuable insights into customer behavior. Salesforce texting solutions often offer features like mass texting, two-way messaging, and keyword opt-ins, enhancing engagement and streamlining communication workflows for improved efficiency and customer satisfaction.