A Guide to Integrating WhatsApp Chatbot with Salesforce for Better Customer Service
17 Feb, 2025
Modern businesses need proper management and timely communication to improve customer service. Conversations can be more streamlined, response times can be faster, and queries can be managed properly with a Salesforce chatbot tied up to WhatsApp. The 360 SMS App allows businesses to connect a WhatsApp chatbot to Salesforce, and build a supportive infrastructure for their business.
360 SMS is a one-stop text messaging solution for Salesforce. The app empowers users to communicate effectively with customers and business partners, allows marketers and sales users to batch text and enables administrators to automate triggered text messages and even automate the responses. Seven other communication channels built in, ready to jump to other channels. APP Enable fully-featured Telephony from Salesforce with 360 CTI to Scale call management and access a complete Salesforce call-center from anywhere.
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