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Security and Privacy: Implementing Salesforce Text Messaging Safely

Description

Salesforce, known for its powerful CRM technology now has a number of functionalities that facilitate sending SMS like the 360 SMS App. The focus of this article is on what it takes to implement Salesforce text messaging securely in order to achieve both efficiency and data protection.

https://hackmd.io/@ZVkQHXC-Sx-HBkr6C7dNEw/BJYXzYiOR

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360 SMS APP

360 SMS is a one-stop text messaging solution for Salesforce. The app empowers users to communicate effectively with customers and business partners, allows marketers and sales users to batch text and enables administrators to automate triggered text messages and even automate the responses. Seven other communication channels built in, ready to jump to other channels. APP Enable fully-featured Telephony from Salesforce with 360 CTI to Scale call management and access a complete Salesforce call-center from anywhere.