Set Up Salesforce Digital Engagement for Your Business
27 Mar, 2025
Salesforce Digital Engagement
Salesforce Digital Engagement helps businesses connect with customers on SMS, WhatsApp, Facebook Messenger, and more. Setting it up the right way ensures smooth communication and better customer service. Here’s how you can do it:
Enable Digital Engagement: Activate the feature in Salesforce to start using different communication channels.
Customize for Your Needs: Adjust settings based on your business type and customer preferences.
Integrate with CRM: Connect Digital Engagement with your Salesforce CRM for a complete customer view.
Add Multiple Channels: Set up SMS, WhatsApp, and social media messaging for a seamless experience.
Automate Responses: Use AI and chatbots to reply faster and improve customer satisfaction.
Monitor and Improve: Track performance with reports and analytics to enhance engagement.
By following these steps, businesses can improve customer interactions and boost sales using Salesforce Digital Engagement.
360 SMS is a one-stop text messaging solution for Salesforce. The app empowers users to communicate effectively with customers and business partners, allows marketers and sales users to batch text and enables administrators to automate triggered text messages and even automate the responses. Seven other communication channels built in, ready to jump to other channels. APP Enable fully-featured Telephony from Salesforce with 360 CTI to Scale call management and access a complete Salesforce call-center from anywhere.
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